At Van Doren Oil Co., protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with applicable Telephone Consumer Protection Act (TCPA) requirements, The Campaign Registry requirements, and CTIA Messaging Principles and Best Practices.
1. Information We Collect
Phone Number: The mobile number you provide to receive SMS messages.
Message Interaction Data: Delivery and engagement metrics (such as delivery status and response keywords).
Consent Records: Timestamps and methods of opt-in (website form, verbal consent, paper form, service agreement, or text keyword).
2. How We Use Your Information
Send SMS messages regarding fuel deliveries, service appointments, maintenance reminders, account notifications, and customer support.
Demonstrate regulatory compliance with TCPA and The Campaign Registry requirements.
Improve customer communications and service delivery.
3. One-to-One Consent Requirement
Your opt-in consent applies solely to Van Doren Oil Co. We do not sell, share, transfer, or distribute your SMS consent to third parties or affiliates for marketing purposes.
4. Message Frequency & Data Rates
Message frequency varies based on your service needs, delivery schedule, account activity, and appointment reminders.
Message and data rates may apply. Please check with your mobile carrier for details.
5. Opt-Out & HELP Instructions
Reply STOP to any message to unsubscribe immediately.
Reply HELP for assistance.
Contact us directly at (908) 534-2125 or info@vandorenoil.com.
6. Data Sharing & Disclosure
We do not sell customer information.
We may share information with trusted service providers solely for the purpose of delivering SMS communications and operating our business.
We may disclose information when required by law or governmental authority.
7. Security of Your Information
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information.
8. Record Keeping & Proof of Consent
We maintain records of all opt-in and opt-out requests, including dates, times, and methods of consent, as required by applicable regulations.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website and become effective upon posting.